At Petget, we understand that sometimes plans change and you may need to cancel an order. Our goal is to make the process as smooth and straightforward as possible. Please review our order cancellation policy below.

Cancellation Before Shipment

• Cancellation Request: If you wish to cancel your order, please contact our Customer Support team as soon as possible. Orders can be cancelled without any penalty if the request is made before the item has been shipped.
• How to Cancel: You can cancel your order by contacting us via email at support@petget.shop, Please provide your order number and reason for cancellation.

Cancellation After Shipment

• Shipped Orders: Once your order has been shipped, we cannot cancel it. However, you may still return the item following our Return and Refund Policy.
• Refusal of Delivery: If you refuse the delivery of your order, it will be returned to us. Upon receipt, we will process it as a return, and you will be responsible for any return shipping costs.

Refunds

• Refund Process: Once we receive your cancellation request before shipment, we will process your refund within 5-7 business days. The refund will be credited to your original method of payment.

Shipping Fees: For orders canceled before shipment, any shipping fees charged at the time of purchase will be refunded. For orders canceled after shipment, the original shipping fees are non-refundable.